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IT Capacity & Skills Modelling

Understanding the capacity your IT operation needs

This page builds on your benchmark result to help visualise the type and spread of IT capacity typically required in an organisation like yours.

It does not assume an in-house team. It shows the work that still needs to happen — whether delivered by staff, a managed service provider, or a hybrid model.

You can adjust assumptions to explore growth, structural change, or different sourcing models, while keeping your current position visible for comparison.

Indicative IT capacity profile

Showing relative distribution of effort across key IT skill areas.

Current profile:

Scenario profile: no scenario set

Key

   Core operations
   User & device support
   Strategy & change
   Governance & compliance

What this usually looks like in practice

Core infrastructure & operations

Current capacity:

Day-to-day operation of networks, cloud platforms, identity, backups, patching, monitoring and service availability.

Around of this reflects baseline operational work driven by organisational size and device estate.

Additional demand in this area reflects wider organisational complexity, including:

    Taken together, these factors account for an additional of capacity in this area.

    User, device & service support

    Current capacity:

    End-user support, device lifecycle, onboarding, classroom readiness, and incident handling.

    Around of this reflects baseline support demand driven by user numbers and device estate.

    Additional demand in this area reflects wider organisational complexity, including:

      Taken together, these factors account for an additional of capacity in this area.

      Strategy, projects & change

      Current capacity:

      Platform transitions, major upgrades, roadmap planning, supplier coordination and improvement work.

      Around of this reflects baseline planning and improvement activity typical of an organisation this size.

      Additional demand in this area reflects wider organisational complexity, including:

        Taken together, these factors account for an additional of capacity in this area.

        Leadership, governance & compliance

        Current capacity:

        Line management, performance management, CPD, safeguarding assurance, cyber security, data protection and audit readiness.

        Around of this reflects baseline leadership and assurance activity required in any organisation.

        Additional demand in this area reflects wider organisational complexity, including:

          Taken together, these factors account for an additional of capacity in this area.

          on Digital Confidence for Education